At Le Bon Goût Seasoning, LLC, we take great care in preparing, testing, packing, and shipping every order.

Processing Time: 5–7 Business Days

Our current order processing time is 5–7 business days. Please note that processing time begins after your order is placed and is separate from the carrier’s shipping/transit time.

Our products are made fresh, and all products must complete our required quality and food-safety testing before they can leave our shop. This includes a 24-hour, two-point pH testing process to verify that each product meets our established requirements prior to shipment.

No product is released for shipment until the required testing has been completed. The time needed to freshly prepare our products, complete the required testing, review the results, and prepare each order for shipment is the reason for our 5–7 business day processing timeframe.

Express Shipping Does Not Shorten Processing Time

Please note that selecting and paying for Express, Expedited, Priority, or any other faster shipping service does not reduce or bypass our 5–7 business day processing time.

Express shipping applies only to the carrier’s transit time after your order has completed processing and testing and has been released for shipment.

Because all of our products are made fresh and must complete the required testing before leaving our shop, we cannot shorten, skip, or bypass the required processing and testing period based on the shipping method selected at checkout.

For example, if you select express shipping, your order will still require up to 5–7 business days for processing and testing. Once processing and testing are complete and the package is transferred to the carrier, the faster shipping method you selected will then apply.

We understand that our processing timeframe may be longer than some customers are accustomed to. However, this timeframe is necessary because every product must complete our required testing before it is released from our shop.

Please keep in mind that we do not process shipments or ship orders during weekends. Saturdays, Sundays, and applicable holidays are not counted as processing business days.

Once your order has completed processing and testing and has been shipped, you will receive an email containing your tracking information.

Address Information

To help ensure that your package is properly delivered within the advertised timeframe, please make sure that your shipping address is entered correctly at checkout and includes all relevant and required information.

Correct street abbreviations, street numbers, building or apartment numbers, and route information, when applicable, are critical for timely delivery.

Le Bon Goût Seasoning, LLC is not responsible for lost, misplaced, delayed, or incorrectly delivered shipments resulting from incorrect or incomplete address information provided by the customer at the time of purchase.

We do not ship to P.O. Boxes.

U.S. Shipping

Orders shipped to U.S. destinations may take approximately 3–7 business days from the date the order is shipped, depending on the destination, shipping method selected, and carrier.

Please note that the shipping/transit timeframe begins after your order has completed our 5–7 business day processing and testing period and has been transferred to the shipping carrier.

If you purchase an expedited or express shipping option, the expedited timeframe begins only after processing and required testing have been completed.

For U.S. orders, we use USPS or UPS depending on the order, destination, and shipping method selected.

When your order has shipped, you will receive an email containing your tracking information.

Your final shipping cost will be displayed at checkout.

International Shipping

For international shipments, the goods will be imported on behalf of the buyer. The consignee authorizes Le Bon Goût Seasoning, LLC to import the goods on their behalf.

Customers are responsible for any applicable taxes, tariffs, customs duties, import fees, or other charges associated with international shipping. These charges are separate from the purchase price and shipping fees paid to Le Bon Goût Seasoning, LLC.

International orders that are refused by the customer are not eligible for a refund due to return shipping costs and the perishable nature of our products.

For international orders, we may use USPS or UPS to ship your order.

Shipping Fees

Shipping fees are non-refundable.

If you refuse a shipment from Le Bon Goût Seasoning, LLC, you will be responsible for the original shipping charges. Any applicable shipping charges may be deducted from any credit that is otherwise approved.

Lost or Missing Packages

If your package is lost or missing, you must contact us within 3 days of the expected delivery date to be considered for a refund or reshipment.

Le Bon Goût Seasoning, LLC is not responsible for packages that have been marked or confirmed as “Delivered” by the shipping carrier and will not issue refunds or credits for packages that the carrier confirms as delivered.

Damaged Products

If your seasoning or other product arrives broken or damaged, you must notify us within 48 hours of the delivery date.

To be considered for a refund or reshipment, please provide your:

Order number
Description of the damage
Clear photographs showing the damaged product and/or packaging

All inquiries about damaged product must be submitted to quality@lebongoutseasoning.com

No Returns or Exchanges

Our customers’ safety is extremely important to us. Due to the nature of our food products, we do not accept returns or exchanges.

If you receive a defective or damaged item, please contact us at quality@lebongoutseasoning.com within 48 hours of delivery and provide your order number, details regarding the issue, and photographs when applicable.

Refrigerated Product Shipping Information

Your order is packed with care.

Every refrigerated product is shipped inside an insulated thermal bag with a food-safe gel ice pack.

The ice pack may arrive partially or completely melted. This is normal and helps maintain a safe temperature during transit.

Final Sale Policy

ALL SALES ARE FINAL.